Instacart Upgrades FoodStorm Order Management System
The holiday season is on the horizon and with this festive season comes a surge in prepared food orders that can overwhelm grocers.
To help with this challenge, Instacart has added several new features to its FoodStorm order management system (OMS). Now available to all retailers, the new features are a complete overhaul of the OMS interface, ensuring a more user-friendly experience, Instacart officials said. Employees are able to manage pickup orders, monitor payment statuses closely, and accurately handle items sold by weight, such as Thanksgiving turkeys, Hanukkah briskets or Christmas hams.
“These updates make it easier for retailers to view all items in an order and check the current payment status to ensure accurate fulfillment,” said Rob Hill, general manager, Order Ahead, with Instacart. “In-store teams can also conveniently access customer order information by scanning a barcode, which instantly displays the corresponding order on a mobile device. Customers also now have the option to settle their bills upon pickup, significantly reducing the need for issuing credits, refunds, and recharges.”
A list of retailers offering Instacart’s FoodStore service is below:
West Coast:
- Andy’s Local Market - serving Marin County, CA
- Bi-Rite - serving the Bay Area, CA
- Bristol Farms - serving the greater Los Angeles, CA area
- Cardiff Seaside Market - serving Cardiff, CA
- Draeger’s Market - serving the Bay Area, CA
- Gus’s Community Market - serving San Francisco, CA
- Mollie Stone’s Market - serving the Bay Area, CA
- Murphy’s Markets - serving Humboldt County, CA
- New Seasons Market - serving the greater Portland, OR area
- Town & Country Markets - serving the greater Seattle, WA area
East Coast:
- Balducci’s - serving Arlington, VA; Bethesda, MD; Philadelphia, PA; Rye Brook, NY
- Caraluzzi’s Markets - serving Southwest Connecticut
- Cardona’s Market - serving Albany, NY
- DeCicco & Sons - serving Southeast New York
- Food Bazaar - serving Trenton and Newark, NJ; the greater New York, NY area
- Friends’ Marketplace - serving Orleans, MA
- Fruit Center Marketplace - serving Milton, MA
- Joseph’s Classic Market - serving Southeast Florida
- King’s Food Markets - serving the greater Newark, NJ area; Garden City, NY; Greenwich, CT
- Janssen’s Market - serving Wilmington, DE
- McCaffrey’s Food Markets - serving the greater Philadelphia, PA area and greater Trenton, NJ area
- Roche Bros Supermarkets - serving Eastern Massachusetts
- Stew Leonard’s - serving Paramus, NJ; Yonkers, NY; Western Connecticut
- Uncle Giuseppe’s Marketplace - serving Eastern New Jersey; Long Island, NY; Yorktown Heights, NY
- Westside Market NYC - serving New York, NY
Midwest:
- Lee’s Marketplace - serving Northern Utah
- Midtowne Market - serving St Charles, MO
- Plum Market - serving the greater Detroit, MI area
- Straub’s Fine Grocers - serving the greater St. Louis, MO area
- Sunset Foods - serving the greater Chicago, IL area
- The Grand Food Center - serving Winnetka, IL
- Village Market - serving Grosse Pointe, MI
South and Southwest:
- Edward Food Giant - serving central Arkansas
- Milam’s Market - serving the greater Miami, FL area
Canada:
Lina’s Italian Market - serving Alberta, Canada
