Kroger expands fulfillment network in Midwest
Kroger has announced the expansion of its fulfillment network in the Indianapolis area with a new fulfillment center. The expansion brings Kroger Delivery and e-commerce to the metro area, better allowing customers to order Kroger’s own brand products. The news follows the announcement of Kroger and Ocado’s plans for a tech-powered fulfillment center in North Carolina.
"We're proud to welcome the Kroger fulfillment network to Indiana," said Colleen Juergensen, president of Kroger's Central Division. "The new service is a wonderful addition to the expanding digital experience available to Kroger customers. The network's delivery spoke will provide unmatched customer service and improve access to fresh food in areas eager for the variety and value offered by Kroger."
The center will be located at 9222 E. 33rd Street in Indianapolis. The 48,000-square-foot facility will collaborate with another Kroger fulfillment center in Monroe, Ohio. Indiana residents in 35 ZIP codes in Central Indiana will have access to delivery from the new facility.
"This fulfillment center is another example of how Kroger is transforming e-commerce in the grocery industry using a vertically integrated network to provide a reliable and consistent delivery service that repeatedly receives favorable customer feedback like a best-in-class Net Promoter Score,” said Bill Bennett, Kroger vice president and head of e-commerce. “Our expansion in Indiana represents our commitment to delivering fresh, affordable food in both existing and new geographies. As our e-commerce business accelerates, we're excited to continue expanding our reach and loyalty by delivering our customers an exceptional service for as little as $6.95 powered by high-tech facilities."
After placing an order via Kroger.com or the Kroger app, customers in participating areas will have their groceries delivered by a Kroger Delivery associate in a temperature-controlled van. The delivery network will also continue to leverage stores and third-party partners to deliver certain orders.
The Indianapolis fulfillment center will create up to 150 jobs and is currently hiring associates for various roles, including delivery drivers, with a starting wage of $19 plus benefits.